Privacy Policy

At Aaradhya Luxury Yatra, we respect your privacy and are committed to protecting the personal information you provide while using our website, making an enquiry, or booking a travel service.

Information We May Collect

Depending on the service you request, we may collect:

• Full name
• Mobile number
• Email address
• Residential/address details
• Traveller details
• Date of birth, where required for travel or permits
• Identification/passport details where required for travel arrangements
• Emergency contact information
• Booking and payment-related information
• Information submitted through enquiry, contact or booking forms

How We Use Your Information

Your information may be used to:

• Process and manage your travel enquiry or booking
• Contact you regarding your trip
• Arrange hotels, transportation, permits and other travel services
• Provide customer support
• Send booking confirmations and important travel updates
• Meet legal, regulatory and operational requirements
• Improve our website and services
• Send promotional communication where permitted or where you have opted in

Sharing of Information

We may share relevant information with trusted service providers involved in fulfilling your booking, including hotels, transportation providers, permit authorities, payment service providers, tour coordinators and other necessary travel partners.

We do not intend to sell or rent your personal information to third parties.

Information may also be disclosed where required by applicable law, government authorities, courts, or law-enforcement agencies.

Payment Information

Payments may be processed through third-party payment gateways or financial service providers. Aaradhya Luxury Yatra does not intend to retain sensitive payment credentials such as card PINs, CVV numbers or banking passwords.

Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage and enhance the user experience.

You may control cookies through your browser settings.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration or disclosure. However, no internet-based system can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment gateways or travel-service providers. Their privacy practices are governed by their own policies, and we recommend reviewing their respective terms and privacy policies.

Policy Updates

We may update this Privacy Policy from time to time. Any updated version will be published on this page.

Terms & Conditions

By accessing or using the Aaradhya Luxury Yatra website or booking our travel services, you agree to these Terms & Conditions.

Travel Services

Aaradhya Luxury Yatra provides travel and pilgrimage-related services including, depending on availability:

• Adi Kailash & Om Parvat Yatra
• Kailash Mansarovar-related travel services
• Char Dham Yatra
• Do Dham Yatra
• Helicopter Yatra
• Haridwar & Rishikesh tours
• Nainital & Kainchi Dham tours
• Other Himalayan pilgrimage and holiday packages

Booking

A booking is considered confirmed only after the applicable booking amount/payment has been received and confirmation has been communicated by Aaradhya Luxury Yatra.

Availability of hotels, vehicles, permits, helicopter services and other components is subject to operational availability.

Package Inclusions

Package inclusions and exclusions will be specified in the applicable package itinerary or booking confirmation.

Travel Documents

Travellers are responsible for providing accurate information and valid documents required for their journey.

For restricted, high-altitude or permit-controlled destinations, travellers must comply with applicable government and local authority requirements.

Changes to Itinerary

Due to weather, road conditions, government restrictions, local conditions, permit requirements, natural events, transportation issues or other circumstances beyond our control, the itinerary may need to be changed.

We may modify the route, accommodation, vehicle, schedule or other arrangements where reasonably necessary for operational or safety reasons.

Pricing

Package prices may change because of changes in transportation costs, accommodation rates, government charges, taxes, permits, fuel prices, helicopter operations or other service-provider charges.

The applicable price will be the price communicated at the time of booking/confirmation.

Traveller Responsibility

Travellers are responsible for:

• Providing correct personal information
• Carrying required documents
• Following instructions of the tour coordinator and local authorities
• Following applicable safety requirements
• Respecting local customs and regulations
• Arriving at designated reporting points on time

Cancellation & Refund Policy

Cancellation and refund conditions may vary by package because different hotels, transport providers, helicopter operators, permit authorities and other suppliers may have different cancellation rules.

The cancellation conditions applicable to a particular booking will be communicated with the package/booking confirmation.

General Conditions

• Cancellation requests should be submitted through the official communication channel.
• Applicable cancellation charges will be deducted according to the booking terms.
• Government fees, permit charges, processing charges and non-refundable supplier charges may not be refundable.
• Refunds, where applicable, will be processed after confirmation of the refundable amount.
• Processing time may depend on the payment gateway/bank and relevant service providers.

Force Majeure

Aaradhya Luxury Yatra shall not be responsible for losses caused by circumstances beyond reasonable control, including severe weather, landslides, road closures, natural disasters, government restrictions, strikes, civil disturbances, border restrictions, transportation disruptions or other unforeseen events.

Where suppliers provide a refund or credit due to such circumstances, the corresponding amount received from the supplier may be passed on to the traveller after applicable deductions.

Booking & Travel Disclaimer

Pilgrimage and Himalayan travel may involve high altitude, steep terrain, rough roads, changing weather, limited connectivity and other physical or logistical challenges.

Travellers should carefully consider their individual circumstances before booking.

Certain destinations may require:

• Government permits
• Medical/fitness clearance
• Identification documents
• Restricted-area permissions
• Compliance with local authority instructions

Permits and approvals are subject to the concerned authorities and cannot always be guaranteed by the company.

Helicopter operations are subject to weather, aviation regulations, operational conditions and availability.

Aaradhya Luxury Yatra does not guarantee a particular view, route, weather condition, helicopter operation, accommodation property or sightseeing experience where these depend on factors outside the company’s reasonable control.

Website Disclaimer

The information published on this website is provided for general travel and informational purposes.

Package details, prices, dates, photographs, itineraries, hotel names, transportation arrangements and other information may be changed or updated without prior notice.

Photographs used on the website may represent destinations or experiences and may not necessarily represent the exact hotel, room, vehicle or service provided on every departure.

While we make reasonable efforts to keep information accurate, occasional errors or changes may occur.

Communication Policy

By submitting an enquiry or booking request, you may be contacted by Aaradhya Luxury Yatra through phone, WhatsApp, SMS or email regarding your enquiry, booking, payment, travel arrangements and important trip updates.

Promotional communications may be sent where permitted. You may request to stop promotional communications.

Intellectual Property

Unless otherwise stated, website content including text, branding, graphics, photographs, logos, designs and other materials published by Aaradhya Luxury Yatra is owned by or used with permission by the company.

Unauthorised copying, reproduction, modification or commercial use of website content is prohibited.

Grievance & Customer Support

For questions, complaints, booking-related issues or policy concerns, please contact:

Policy Updates

Aaradhya Luxury Yatra may modify these policies from time to time to reflect changes in our services, business practices or applicable legal requirements.

The updated version will be published on this website.

SHOPNEXT RETAIL HUB PRIVATE LIMITED — Corporate Identification Number (CIN): U47912UP2024PTC203190.

Registered address: E1403 TOWER E SAMRIDDHI, GRAND AVENUE AMRAPALI, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201309, India.